Replies
2 articles
- Replies — How-to guides Recipes for the composer. For the overview, see Replying: getting started. Goal: Send a message the customer receives. In the composer, select Reply.… Updated Oct 13, 2026
- Replies — Getting Started Every ticket has a composer below its thread. It does three things: send a reply to the customer, log a call or visit, or add an internal note that on… Updated Oct 13, 2026